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Subject:	Re: Iron Mountain - Minimum Service Charge Per Order
From:	Kirsten McKnight <[log in to unmask]>
Reply To:	Records Management Program <[log in to unmask]>
Date:	Fri, 6 Mar 2009 14:46:57 -0500
Content-Type:	text/plain
Parts/Attachments:	text/plain (29 lines)

If you have a contract in place with the vendor they cannot modify the
agreed upon SLA (service level agreement) that you set out in the
contract for the duration of the contract.

regards,
Kirsten
[log in to unmask]

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Colgan, Julie J.
Sent: March 6, 2009 2:35 PM
To: [log in to unmask]
Subject: Re: Iron Mountain - Minimum Service Charge Per Order

Bernard wrote:  Can they modify their rates with only a short
announcement?

Answer is, usually, unfortunately yes.  And yes, in effect, we are
captive to their whims.  I am one of the potential/attempted victims of
such whimsical business practices right now too.  I feel Scott's pain.

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