The problem with this topic (besides the fact that it periodically surfaces with the same complaints, problems, and solutions) is that like the weather no one seems to be able to do much about it.  Its fine to stress the importance of contract negotiations and contract management but this does not provide relatively small customers very much leverage.  Because in point of fact without significant volume a vendor is not terribly inclined to do much negotiation or provide any concessions from what is sees as its standard business model.

Perhaps there is an opportunity for ARMA or some other trade group to negotiate a lower fee structure for the benefit of any of its members who might wish to take advantage of this.  Such an approach while most likely impractical, could provide small customers with the same volume discounts enjoyed by large customers.

David Gaynon
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