Rikki,

It costs nothing to lose a record. But there are costs involved in:

- Finding the record, staff hours spent
- Re-creating the record, staff hours spent, or fees for
re-registration, etc. 
- Inability to produce the record in a lawsuit, and so losing your case,
or paying a fine
- Inability to produce the record in an investigation, and so going to
jail or paying a fine
- Inability to produce the record in an audit, and so missing out on a
deduction, or paying a penalty
- Inability to prove you are owed monies, so not getting your revenus
- Inability to prove you already paid someone what you owed, so paying
them again
- Inability to serve your client, so losing business

All depend on the document, situation, etc.

Gary Link, CRM
Pittsburgh, PA


-----Original Message-----
From: Zengel, Rikki [mailto:[log in to unmask]] 
Sent: Tuesday, March 17, 2009 9:39 AM
To: [log in to unmask]
Subject: [RM] Cost of lost records

Hi, Group.

I am looking for information on the cost of a lost record  . . . not a
data breach but a good old fashioned accidental records loss where
someone shreds something they shouldn't or FedEx loses a box in
shipping.  Can you point me in the right direction?  Thanks

Rikki Zengel

-----------------------------------------------------
Please see the following link for the BlueCross BlueShield of Tennessee
E-mail disclaimer:  http://www.bcbst.com/email_disclaimer.shtm

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance To unsubscribe
from this list, click the below link. If not already present, place
UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]