Thanks Dwight. And thanks to everyone for pointing out that this is an upper-management buy-in problem, not my problem.
I did already reach out to IT last year to solve this role ownership problem by launching a project to get the Application List updated once every quarter. IT was already improving the GUI so that IT owners could update info online for their apps. But they gave no thought to how to compel compliance so IT would actually do it. So I got a memo of support from in-house counsel, designed better GUI lay-out, designed monitoring and reporting functionality to elicit compliance from 'ITAMs' (IT application managers)designed workflows since ITAMs will need to reach out to other business unit to fill in info about apps. The thought was to get IT Directors to kick off each quarterly update workflow by reviewing the current alleged ITAM names and/or assigning orphaned apps to ITAMs. That will be another game of hot potato, no doubt, but it will be part of a workflow owned by the IT Dept that owns this project, not me. I merely made filling in all the blanks a law department requirement, citing FRCP requirements.
Unfortunately, the project got downgraded in importance due to competing IT projects. In the meantime, I have been trying to gather much of the same information myself, as part of Law Department data mapping so that I can implement proper retention periods one day, implement current and upcoming legal holds etc. And I was getting nowhere with some (not all) ITAMs. So I guess I just need to be patient? Clearly the company doesn't think it's a priority to know what/where their ESI is nor to know who in IT manages it, nor to know what is orphaned. This is the classic example of records managers not being able to do their job because of lack of buy-in from upper management. I told my boss that making me fight this battle with ITAMs is the kind of futile frustrating effort that would make me quit my job.
Maureen Cusack
San Francisco, CA
> Date: Tue, 17 Mar 2009 08:56:19 -0700
> From: [log in to unmask]
> Subject: Re: how to get IT to own their roles?
> To: [log in to unmask]
>
> Following up to the great posting from Angie: Maureen, maybe you could
> offer assistance in helping IT address the "orphan app" problem Julie
> mentioned earlier. Orphan apps make no sense from a records standpoint,
> it would be a good way to show IT that records can help them meet their
> goals, and it would also help you begin the data mapping process you
> describe in a manner that they would see as positive. My guess is that
> you have inroads into areas IT doesn't. This was one of the approaches
> we took and found it was one of the ways to build the empathy and
> partnership Angie mentioned.
>
> Dwight Wallis, CRM
> Records Administrator
> Multnomah County Fleet, Records, Electronics, Distribution and Stores
> (FREDS)
> 1620 S.E. 190th Avenue
> Portland, OR 97233
> Phone: (503)988-3741
> Fax: (503)988-3754
> [log in to unmask]
>
> List archives at http://lists.ufl.edu/archives/recmgmt-l.html
> Contact [log in to unmask] for assistance
> To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
> mailto:[log in to unmask]
_________________________________________________________________
Windows Live™ Contacts: Organize your contact list.
http://windowslive.com/connect/post/marcusatmicrosoft.spaces.live.com-Blog-cns!503D1D86EBB2B53C!2285.entry?ocid=TXT_TAGLM_WL_UGC_Contacts_032009
List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]
|
