I promote metrics as part of records risk management.  If an 
organization's acceptable level of risk is 1 percent, then 
measurements/testing should reveal an error rate of no more than 
one-in-a-hundred.  This threshold applies to many fields including
 -- indexing accuracy
 -- legible scans of hard copy
 -- comprehensiveness and accuracy of searches

Metrics also help evaluate controls.  It's great for a records manager 
to be able to sit down at the PC, open the dashboard, and know the 
percentage of workers who have received their education/training, passed 
their competency tests, and been evaluated in the field.

Additionally, metrics can chart an organization's progress toward 
regulatory compliance -- a measurement that is growing daily in importance.

Your thoughts?  Good luck.  I'd love to see your list when you complete it.

Gordy Hoke
Gordon E.J. Hoke, CRM
http://gejhoke.googlepages.com
T: 1.507.534.293

Goodman, Susan K wrote:
> Hi - I'm developing a list of metrics for assessing the success of
> electronic/digital records programs. I would appreciate info about
> metrics that you've used in developing and managing your programs (or
> that you feel would be useful).
>  
> Please post to the group. I'll aggregate the responses to develop a
> comprehensive list.
>  
> Thanks,
>  
> Susan
>  
> Susan K. Goodman, CRM, ERM,PECMP 
> Senior Vice President 
> Digital Records Program
> Bank of America
> 917-225-9483
>
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