Larry,

Why do you assume that they did not conduct a functional assessment?  Simply installing latest version of a product and working through some non-critical path issues and the client thought that by talking through these issues with other 12.5 adopters they'd help move resolution along more efficiently and comprehensively.  Version 12.5 was only released in December 2008.  By way of background, the client had worked with previous CARM versions and had been very pleased with the results, thus their decision to move forward with 12.5.  Their process in selecting this package was comprehensive, including conducting RFPs, interviews, reference checking and a three month proof-of-concept assessment.

-Steve




-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Larry Medina
Sent: Thursday, March 26, 2009 11:53 AM
To: [log in to unmask]
Subject: Re: CA Records Manager version 12.5

> I am currently working with a client who is in pilot production with CA
Records Manager version 12.5.  We have had no success in finding any other
users of this latest release.  
>


Has your client tried contacting CA and asking them for a list of other
clients using the software in the pharma industry?  I'm sure CA would be
willing to provide this to them, seeing as they are a customer.

I have a hard time understanding why as part of their Functional Needs
Assessment and prior to selection of an application your client didn't do
any benchmarking on products they were considering to determine if they were
well suited to their needs... but if they didn't, well...

Larry
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