Glenn...very good response and some of it mirrors what we as an 
organization are doing.

I believe the essence of these responsibilities is to look upon this as an 
opportunity to further advance your RIM program.  It's like looking at a 
glass half full or half empty.  Further to some of the areas you suggest, 
I manage all copiers within our organization.  Each machine is now a multi 
function machine (MFP) which means they handle faxing, printing, scanning 
and copying.  Our scanning function allows users to store documents 
directly into our EDRMS or scan to e-mail.  Anytime we can get rid of 
paper, it is good.

Because we have the mail room function, we can encourage individuals to 
ask for e-copies of invoices, lettter, reports etc. which allows for easy 
transfer to our EDRMS.  Soon to be implemented, paper Invoices will be 
scanned and stored electronically.  We now have a fax server which keeps 
the faxes electronically and allows them to be stored that way.  Again, 
because I manage that area, I was able to change the processes. 

So.... some days it seems to be a pain in the neck,  but use your RIM 
ingenuity and look upon it as an opportunity and not a task.

Take care. 

John Annunziello, ermm
Manager, Records and Information 
Toronto and Region Conservation Authority
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"Information is a corporate, strategic asset that needs to be managed"

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