I am at AIIM's international conference running through tomorrow in Philadelphia.

At a conference session this morning, I heard a vaunted content management consultant use the phrase "Records Management Vendor".  I bristled!

While vendors sell useful tools with RIM functionality, to me, the phrase "Records Management Vendor" is an oxymoron.

Records Management is a discipline, not a product.  You can't sell a discipline, only the tools to practice it.

Unfortunately, this is an example of how many ECMers misunderstand RIM.  AIIM is focused on selling products to make money.

While RIM must always consider economics, and we need to build a business case for our work, our first goal is to get it right, that is, meet the goals and needs of our organizations.

Gordy Hoke
Gordon E.J. Hoke, CRM
http://gejhoke.googlepages.com
T: 1.507.534.2293

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