Recently, this institution made a transition from one records storage 
vendor to another, with approximately 14,000 cartons of records moved 
between the two.  Out of that number, 30 remain with the original vendor 
and were not moved for reasons unknown.  That vendor is searching for 
cartons, but is beginning to indicate that the boxes were sent to the 
university, which they most certainly were not; likewise, they never 
were sent to the recipient vendor.  The vendor's own systems indicate 
that the cartons were withdrawn but not shipped.

I have tried every trick in the book, so to speak, to obtain these 30 
cartons from the original vendor, without success to date.  Short of 
litigation, what options as a departing customer do I have?  Has anybody 
else experienced a similar situation, and if so, how was it resolved?

If you wish to contact me off-list, please do so at [log in to unmask]  
Thank you.

-- 
Ian Janssen
Director
University Archives and Records Management
University of Delaware
002 Pearson Hall
Newark, DE  19716-0501
Phone: 302-831-2750
Fax: 302-831-6903
Email: [log in to unmask]

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