Brad,
Go to the listserv archive for the Share Drive Clean-Up Model / Response posted last May by Lee Nemchek, MLS, CRM. There was also a good article years ago on the Harvard website if you could still find it.
And as I added those letters, I silently gave a shoutout to Julie, Jessie and any others I don't yet know about who are now CRM's......waytogo!!
Mary Hilliard, CRM
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