If you clicked into this message, you may be curious, like I am.

 

Does anyone reasonably classify or train others to classify certain common
e-mail communication sends or exchanges as records?  Various industries will
certainly have significant nuances with respect to what is or is not a
record, but I would think that those who have worked in the trenches of
e-mail classification might have some ideas which could be common for the
functions most organizations would carry out.

 

I am aware of the three folder approach of Transitory, Working Area and
Records, but this inquiry is more about creating a model for training which
would help users more easily identify the contents of e-mails in their
"working" folder for classification as records.  

 

For example, most organizations will have functions of finance/accounting,
human resources and legal (whether internal or external).  The employees
working in these functions may take different approaches company to company,
but likely use e-mail for certain types of communications, whether it's
negotiating a contract, weighing the pros and cons of vendors in an RFP or
corresponding with an adverse party or with outside counsel, discussion of
an HR issue, etc.

 

I might be simplistic to think there would be enough commonality in any
communications to feel comfortable generalizing rules for classification,
but if anyone has they've created formally or even that's just a working
model in their head I'd be interested in hearing specific examples.  

 

Any commentary on this?

 

Tom


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