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Subject:
Re: RAINdrip: Autonomy/CA
From:
"Manago, William M" <[log in to unmask]>
Reply To:
Records Management Program <[log in to unmask]>
Date:
Fri, 11 Jun 2010 15:24:18 -0400
Content-Type:
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This message is specifically for Donna, but I also would like for our members to be aware of the positive services and outcomes made possible by this listserv.  I will personally advocate on Donna's behalf until she is happy camper.  Obviously, we strive to make all of our customers happy campers.  Donna please contact me off-line with a description of your issues and I will advocate for you. I assure you that senior management in the support department have already been made aware of your concern.

While I appreciate all comments, good and bad, the advice provided by Larry, Peter, and John should always be considered.

I wish us all a happy and prosperous future!

Bill Manago, CRM
Principal Engineering Services Architect
CA Technologies

Tel:  +1-954-482-2977
Fax: +1-954-725-4518




-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Donna Severino
Sent: Friday, June 11, 2010 11:19 AM
To: [log in to unmask]
Subject: Re: RAINdrip: Autonomy/CA

My experience with CA Support has been the complete opposite.  I have been trying to get them to focus on an upgrade for months.  It took a call to the very top to get any movement at all.  I have spoken to other CA users who have had this very same experience.  I imagine it is based upon the Team you are assigned.  Like with any organization, there are those that go the extra mile and those that coast until pressure is applied.  However, I must say that I have never had to apply as much pressure to obtain support in my entire career, which is a lengthy one.

I am happy to hear that some organizations have not had to deal with this type of situation.  It is extremely frustrating.

DONNA M. SEVERINO  

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