Good evening all,
For more information on this opportunity please contact Matthew Haver CIR ACIR CDR, at 858-521-9080, or [log in to unmask]
Job Opp:
McKesson
RIM Email Management Archive Help Desk Specialist
Carrollton, TX 75006
18-24 months
50-70/hr W2
No Visas or 3rd Parties
SUMMARY OF POSITION
The RIM E-Mail Management Archive (EMMA) Help Desk Specialist is responsible
for assisting the RIM Program Officer or designee in the daily execution of the
RIM Program in the area of providing help desk support for the pilot and launch
of the Company’s E-Mail Management Archive. This role also provides support to
the other RIM areas when workload and priorities determine. This is a
temporary position that will run approximately 18 - 24 months.
POSITION ACTIVITIES AND TASKS
RIM Help Desk & Training Support - EMMA (100%)
• Provide front-line support and address help desk inquiries
regarding the use of EMMA, specifically in the area of:
o identifying e-mail as records;
o when e-mail is considered a record;
o Company policy inquiries related to employee
responsibilities as it relates to e-mail management;
o Best practices in classifying, filing, and managing e-mail
records
• Run reports from LMS or various vendor systems indicating
training completion by BU/Organization weekly, cross-referencing with other
information, including McKesson Mailbox Directory, SAP, HR, etc.
• Coordinate notifications of upcoming trainings and
delinquent training status.
• Manage and organize RIM Mailbox regarding all EMMA training
communications.
• Meet deadlines and service level agreements consistently as
they relate to primary support of EMMA
EDUCATION LEVEL REQUIRED
Associate’s Degree. Preferred areas of study include but are not limited
to: Archives and Records Management; Library Sciences; Business
Administration, Project Management, Information Systems, Computer Sciences
EDUCATION LEVEL PREFERRED
Bachelor’s Degree. Preferred areas of study include but are not limited
to: Archives and Records Management; Library Sciences; Business
Administration, Project Management, Information Systems, Computer Sciences
COMPETENCIES
• Ability to maintain a strong customer/client focus;
• Ability to teach and convey records management principles
and practices to a wide variety of stakeholders in a way that leads to
acceptance and adoption of those principles and practices;
• Ability to communicate with internal and external
stakeholders in a manner that builds, maintains and enhances a positive working
relationship;
• Ability to tolerate ambiguity and to remain flexible when
the pressure is on;
• Ability to multi-task while meeting various deadlines.
• Ability to organize and prioritize tasks with appropriate
supervision from management
• Ability to pay attention to the details;
• Ability to make recommendations and to problem solve in a
manner that shows tactical thinking;
• Ability to positively influence others at similar
levels/functions of the organization;
• Ability to reflect and maintain integrity;
• Ability to acclimate and be successful in the McKesson
culture (Reading the System);
• Ability to work both individually and within a team
environment, build strong relationships and maintain rapport with departments.
• Ability to work in an environment with limited supervision
and direction.
EXPERIENCE REQUIRED
Associate’s Degree Candidates - 8+ years of experience, with minimum of 6 years
related experience (e.g., records retention management, general records
management, program management, project management, etc.)
Bachelor’s Degree Candidates - 6+ years of experience, with minimum of 3 years
related experience (e.g., records retention management, general records
management, program management, project management, etc.)
• Prior experience administering customer service support
operations (maintaining electronic mailboxes, help desk triage, etc.)
• Prior experience in administering records/document
management related databases & systems.
TECHNICAL KNOWLEDGE AND SKILLS
• Strong knowledge/expertise of current and emerging
electronic records management principles and practices, specifically in e-mail
management.
• Working knowledge of retention requirements for all major
U.S. Federal laws (e.g., SOX, HIPAA, Code of Federal Regulations, Hatch-Waxman,
etc.)
• Strong knowledge and experience in working with electronic
records management/document management systems such as Autonomy, Zantaz,
LiveLink, Documentum, FileNet, OmniRIM, etc.
• Proven strong analytical and problem-solving skills when
working with departmental colleagues to conduct ad hoc analyses to evaluate
current records and documentation processes
• Proven ability to use electronic documents/records
repositories and various databases to do research/provide information
• Proven ability to work both individually and within a team
environment, build strong relationships and maintain rapport with departments.
• Proven ability to develop and manage issue resolution and
actively resolves issues.
• Proficient in MS Office Suite of programs.
CERTIFICATION(S) AND LICENSE(S)
Certified Records Manager (CRM) – Preferred
Earl Johnson, Jr.
E-mail: [log in to unmask]
CONFIDENTIALITY NOTICE: This e-mail message--including attachments, may contain confidential or proprietary information and is for the sole use of the intended recipient(s). If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. The views expressed here are mine, and mine alone.
List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]
|
