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Date: | Thu, 2 Sep 2010 11:16:55 -0500 |
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I don't know if this helps but this is the citation I have for the study:
Diane Carlisle,"Cost of Information Management", The Records & Retrieval Lybrand al Report,13(10), Pages 1-16 1997. Coopers & Studies & Cuadra Associates 1997.
The stats we have all heard are good talking points to begin a discussion. Most executives usually chime in how they spend a lot more time searching for lost records than the examples from the study.
Rob Seibolt, CRM
Senior Records Analyst | Midwest Research Institute | [log in to unmask] | mriresearch.org
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