That's a great story and I've certainly experienced similar things!
Sometimes it's hard to separate the company's boxes of records with the
sense of ownership a department feels and assumptions they make! They don't
understand the box (or folder) is an entry in a database. In this case it
sounds like the intact box was the footrest, but I've had departments remove
and reshelf boxed files without notification and toss the box. And you're
right, in most cases departments will assert that they've already sent the
box back assuming that must be what happened because they don't see it in
their area.
I think it helps everyone to know we all have these little moments and it is
part of the expected stress records professionals have at times!
Thanks for the story!
Tom
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of John Annunziello
Sent: Thursday, October 21, 2010 12:27 PM
To: [log in to unmask]
Subject: Just when you think you have it partly figured out
It's been fairly quiet today, so I thought I would share this true to life
story.
We often forward our offsite records on to staff in boxes so that they can
be kept together and chance of loosing them diminishes. Our records group
had forwarded records onto one of our departments a couple of years ago
for review. They were put aside until "time permitted". Last year we
inquired as to how they were doing. "Oh, we gave them back to you" was
their response. As our records group handles many boxes, we searched high
and low for this box both in their department and ours.....to no avail. We
contacted our offsite storage vendor to see if a box had mysteriously made
it's way to them without a barcode. They searched and found nothing.
Today, we got a call from the department that originally had the records.
"We found them" they said sheepishly. Apparently, someone needed the box
and for the past year and half, it has been used as a footrest. Duhhhhh!!!
Now I know why I've lost my hair through the years.
John Annunziello, CRM, ermm
Manager, Records and Information
Toronto and Region Conservation Authority
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