This is an interesting document for those who may not have a "One-Call"
Practice yet established.

http://bit.ly/cmV4q8

3-8: Retention Of Voice Records According To Applicable Statutes
Practice Statement: Voice records of all calls concerning requests
to locate facilities are kept in retention according to applicable
statutes.
Practice Description: Voice recordings are a factual record of the
events that occurred between the caller and the one call center.
These factual records must be maintained and accessible until the
applicable statute of limitations in the state/province have expired
Since these laws vary from state to state, no specific time period is
set forth as best practice. In the absence of notice by some party to
the contrary, after the expiration of the statute of limitations the
records may be destroyed. The one call center has a procedure for
processing requests for voice information.
References:
• One Call Systems International (OCSI) Voluntary Recognition
Program.
• Existing operating practices from various states’ one call centers.
• 49CFR Part 198.
• NTSB Safety Study (NTSB/SS-97/01; PB97-917003).

Larry
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