Hello, we use Iron Mountain as one of our offsite storage company to store 
our hard copy records.  Each business area within the company has more 
than one person that has access to sending boxes while using the software 
ReQuest.  One of the issues that we have come across lately is that when 
one of the employee requests a box that they do not have access to, the 
system responds with the message "no record found" instead of advising the 
employee that they do not have access.  This creates an issue as the 
employee can't tell if the box does not exist or if they simply do not 
have access to this box.

I was wondering if anyone else had this issue and if so, how they go 
around it?

We have requested that Iron Mountain change the way they respond but they 
said we were the only company that has brought this to their attention.

Please let me know if you have any feedback or information on this.

Thanking you in advance,
 
 
JOSÉE DALLAIRE | MANAGER, RECORDS MANAGEMENT COMPLIANCE | Manulife 
Financial 
500 King Street North | Waterloo, ON N2J 4C6 | Tel: 519-747-7000 x243726 | 
Fax: 519-747- 3891
[log in to unmask] | manulife.com

 
 
strong  reliable  trustworthy  forward-thinking
 

STATEMENT OF CONFIDENTIALITY

The information contained in this email message and any attachments may be confidential and legally privileged and is intended for the use of the addressee(s) only.  If you are not an intended recipient, please: (1) notify me immediately by replying to this message; (2) do not use, disseminate, distribute or reproduce any part of the message or any attachment; and (3) destroy all copies of this message and any attachments.

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]