Good afternoon Yanick; just as an FYI, my company has separate Iron Mountain accounts for the US and Canada. We are able to use one login to access both. I will be glad to discuss off-line.
Thanks
Blake E. Richardson, CRM
Manager of Records
Safeway Inc.
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Dube, Yanick
Sent: Monday, May 02, 2011 1:14 PM
To: [log in to unmask]
Subject: Re: Question-Iron Mountain users
Hi Josée,
You are certainly not the only one confronted by this issue! (And however much I'd like to switch vendor, the cost is just prohibitive!)
Our workaround has been user education into the quirks of IM Connect. I have a wish list that I send them once in a while, changes which I really don't understand why they have not made them yet. My two favourite:
- single logon for accounts in different countries (we have one account in Canada, one in the US. I need to log into their database using two different logins, but of course you can only use an email address once...)
- remove terminated users
Maybe we should start an Iron Mountain user group to lobby for simple changes!
Cheers,
Y
Yanick Dubé
Records Manager
Records, IS Communications and Processes
2225 Sheppard Ave E, Ste 500
Toronto, ON M2J 5C2
Phone: 416-758-5925
Mobile: 416-459-4758
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Josee Dallaire
Sent: Monday, May 02, 2011 3:28 PM
To: [log in to unmask]
Subject: Question-Iron Mountain users
Hello, we use Iron Mountain as one of our offsite storage company to store our hard copy records. Each business area within the company has more than one person that has access to sending boxes while using the software ReQuest. One of the issues that we have come across lately is that when one of the employee requests a box that they do not have access to, the system responds with the message "no record found" instead of advising the employee that they do not have access. This creates an issue as the employee can't tell if the box does not exist or if they simply do not have access to this box.
I was wondering if anyone else had this issue and if so, how they go around it?
We have requested that Iron Mountain change the way they respond but they said we were the only company that has brought this to their attention.
Please let me know if you have any feedback or information on this.
Thanking you in advance,
JOSÉE DALLAIRE | MANAGER, RECORDS MANAGEMENT COMPLIANCE | Manulife Financial
500 King Street North | Waterloo, ON N2J 4C6 | Tel: 519-747-7000 x243726 |
Fax: 519-747- 3891
[log in to unmask] | manulife.com
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