I thought this was most telling
" After about four years of work..."Basically we had to tell our employees
'you're doing the same thing on the electronic system that you were doing
before. You take the document, you create it. You name it, you place it
somewhere. Well, you do the same thing in electronic systems.' (It) took a
little while to get on board with that, but eventually everyone understood
that they were doing the same thing."
implementation is not an overnight flash, but rather it is a journey a long
one
--
Peter Kurilecz CRM CA
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Richmond, Va
http://twitter.com/RAINbytehttp://tech.groups.yahoo.com/group/RAINbyte/http://paper.li/RAINbyte/rainbyte
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