Bill- I actually agree with you in theory. For purposes of full disclosure,
I am a consultant with significant exposure to law firm systems (although
not a CRM yet) and I have worked in Records Management for a period of six
years, all within law firms. While you are right that there is no one "one
size fits all" when it comes to email management, from my experience, a six
month email retention policy works best. That is just what I have found.
Best,
Alex
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