<So here is a question for everyone. Does your organization provide training on how to use the email system as well as how to write an email and how to respond? My suspicion, based upon working at and with a variety of organizations, is no. Training is provided for all sorts of things, but why not email?>

Email management is a standard training class here and includes retention, best practices for organizing, email etiquette which includes when to use email and when NOT to use email, as well as helpful hints and tricks (rules, folders, searching, sorting, setting options) on using Outlook (majority of folks here use Outlook).  It includes writing clear subject lines and always having a signature block - and several examples where people wrote the wrong thing in email and paid for it (with their jobs, etc.).


Caroline J Walters, CRM
University Records Officer
Information Security, Policy & Records Office
University of Virginia
Box 400898
Charlottesville, VA 22904
(434) 243-9162
[log in to unmask]
www.virginia.edu/recordsmanagement

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]