What makes data disposition more difficult than content disposition is that 
in many (perhaps most) databases it is impossible to identify and then 
delete discrete records.  There are extremely complex relationships 
between the various tables, and by deleting data in one table it can affect 
related tables and corrupt your data.  Some systems are built to manage 
that, which helps - it's important to check on these things in the RFP stage 
when purchasing new software if you have that opportunity.

Otherwise it means dispositioning the system as whole, which results in the 
retention of some data for far longer than the requirements of the retention 
schedule.  Given that you're caught in a catch-22, capture the process in 
an approved policy or procedure to justify the action.

Wayne Hoff, CRM, IGP
Calgary, AB

Views expressed are my own and not my employer's.

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