There was a reference to this article in one of the recent RAIN postings - I found it intriguing and looked up the source article Useful Void: The Art of Forgetting in the Age of Ubiquitous Computing By Viktor Mayer-Schoenberger http://ksgnotes1.harvard.edu/Research/wpaper.nsf/rwp/RWP07-022 Mary Hilliard, CRM List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance