Good morning,

 

Just curious as to whether anyone is developing retention schedules for
voice recordings?  I'm reading a pretty interesting article in the Fall
2007 issue of EDRM (Electronic Discovery & Records Management Quarterly)
about audio electronic discovery, and how so few companies are prepared
for that.  My guess is that most companies don't have retention
schedules for recorded customer service calls, voicemail, etc., which
can all be discoverable.  Capturing these records is the key, and the
article suggests three techniques: 

 

1.       Active listening in real time

2.       Speech-to-Text technology to convert recorded audio to text

3.       Phonetic audio mining that processes recorded audio against a
phonetic-based search engine

 

Interesting stuff... any thoughts?

 

Thanks,

Records & Information Management (RIM)... rely on it for success!

Got RIM?

 

Earl Johnson, Jr.

Corporate Records Manager

Colonial Pipeline Company

E-mail: [log in to unmask]

Office: 678-762-2586

 


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