Voice recordings cannot be scheduled as a class, of course, their content
being as variable as the content of any other record and that content being
the basic of scheduling.

The issue is more a matter of ensuring that the entirety of content related
to a case/transaction/matter can be made visible to the organisation (say,
through an ontology) and described in machine-readable form through well
defined meta data, thereby enabling control. that is to say, the voice
recording, image, electronic report and hand-written synopsis related to one
case need to be managed in accord with their value(s).

As pointed out in the IM thread, one media is as discoverable as another.
(If you are lucky {??!!} enough to work in a jurisdiction where there is
discovery at all).  

I personally (and professionally) hold the view that it is time to stop
arguing that classes of information are not records. It wastes energy and
confuses those less knowledgeable in the complexities of RIM (definitions of
"non-records are particularly challenging when observed broadly--ok--this is
a separate but not unrelated topic). Recorded information of all media need
to be made visible, appraised as to value, assigned a retention period and
managed accordingly in the context of risk, compliance, quality management
and capacity building.  

Voice recordings are a useful example of technologies that, because of
special characteristics, require special consideration and strategies.  But
as I write those words, thinking back to a discussion with graduate students
at Hong Kong University yesterday, I realize that "special consideration" is
a matter of what may be familiar and what is not. All media have unique
characteristics as containers of recorded information.  IMO, the world of
RIM is increasingly one in which we must champion principles and acquire and
share knowledge about the implications of these characteristics within a
given context.  

All that said, a challenge here in (some parts of) Asia is that positioning
around the rule of law means that as we work toward comprehensive definition
of recorded information resources, there will likely be a concurrent shit
away from defined media (e.g. paper and computer files) toward SMS, etc. as
the regional valuing of trust in relationship is far greater and much more
comfortable than the notion of binding agreement and evidential record
keeping.  RIM remains a dynamic, exciting domain, eh?!


Regards,
John James O'Brien, CRM, MALT
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http://www.irmstrategies.com/krd

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