10% for very basic system implementation, maintenance, 20% for a system
requiring a bit of "configuration", and easily 100% and up for a cross
enterprise implementation of an ERM system based on integration with a cross
enterprise ECM as a repository. That means you need to estimate very
precisely the extent of the organizational impact. It is not uncommon to pay
as much (or more) for the professional services to implement an ERM cross
enterprise application as you spent on the software. It especially depends
on IT systems integration and user adoption challenges.

***************************
John Phillips
Information Technology Decisions
www.infotechdecisions.net



-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Susan and Alan
Sent: Thursday, March 22, 2012 8:57 AM
To: [log in to unmask]
Subject: professional services as % of software

I realize that it depends upon exact work, level of customization,
magnitude, etc. but I'm interested in your thoughts about a ballpark
estimate for professional services as a % of document (content)management
and records management governance software acquisition/deployment. 

Regards,  Susan

Susan Goodman, CRM, ERMs, ECMp
Director, Records Management
Consumer Reports

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance To unsubscribe from
this list, click the below link. If not already present, place UNSUBSCRIBE
RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]