I agree with all of Pilar's points. Gathering in person in a RIM-soaked atmosphere greatly enhances the learning experience and charges the RIM batteries (so to speak). I usually leave Conference feeling motivated to continue my work and to implement new directions where needed. I do not get the same feeling from web interfaces or chat at all.
Ginny Jones
(Virginia A. Jones, CRM, FAI)
Records Manager
Information Technology Division
Newport News Dept. of Public Utilities
Newport News, VA
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