I've mentioned this quote a few times and this is the meme that I think of when this topic comes up. http://www.ethannonsequitur.com/facebook-you-customer-product-pigs.html Patrick Cunningham, CRM, CIP, FAI [log in to unmask] "Perpetual optimism is a force multiplier." -- Colin Powell List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message. mailto:[log in to unmask]