Brett, contact me offline.
Www.thehipaaman.com
Tom
Sent from my iPhone
On Jan 23, 2013, at 10:58 AM, "Wise, Brett" <[log in to unmask]> wrote:
> Hi Colleagues, I was hoping to get some insight on an issue we are facing at our firm - especially from any colleagues in the legal sector. Recently, my firm experienced the accidental destruction of some non-vital records that were stored offsite. The destruction wasn't caused by our firm, but was attributed to the vendor. While the number of records destroyed wasn't overwhelming, there were quite a few different clients whose records were affected.
>
> To address this, our initial plan is to contact the client and notify them of the accident and the related destruction of their specific records. Our reasoning behind this is that it is better to alert the customer to the accidental destruction as opposed to situation arising where we need a certain record(s) that was destroyed (especially at the request of the client) and then having to explain the situation at that point.
>
> My question - has anyone been through this experience before and, if so, is the best course of action to contact the client and inform them of the situation?
>
> As always, thank you so much for your thoughts and feedback!
>
>
>
> Brett Wise | Records Manager | Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
> 918 South Pleasantburg Drive | Greenville, SC 29607 | Telephone: 864-241-1873 | Fax: 864-241-1908
> [log in to unmask]<mailto:[log in to unmask]> | www..ogletreedeakins.com<http://www.ogletreedeakins.com/>
>
>
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