>> The content ownership should be considered based on what record category each email is in and which business owns that content (e.g. emails regarding accounts payable should be owned by Accounting or Finance).<<

I would suggest one added caveat.  Ownership of the content is also determined by jurisdiction.  In the US, it is pretty well established that business related information belongs to the employer.  However, there have been some recent rulings regarding non-business communications that vest ownership with the employee.

If you are doing business in the EU, the law of the land is that email communications are owned by the employee.  Most jurisdictions do allow for employees to stipulate that business related emails are company property, France being a notable exception.

Bill Roach, CRM

Opinions offered are my own and not those of my employer or any other entity.

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