Kelly, remember the key principle: a record's value comes from its content, not its medium.
The question becomes, "How long do I need to keep the information in the record?" It doesn't matter whether that information is a Tweet, in an email, in MS Word, calligraphed onto parchment, or doodled on a cocktail napkin.
For me a key challenge to managing records on social media is capture: What is the best technique for gleaning the information off the site and preserving it in a stable, manageable medium? Since there are options and no universal answer, a suitable answer requires expertise, insight, and, perhaps, craftsmanship.
That's why I love electronic records management -- there's always a new challenge to address and overcome.
Gordy
Gordon E.J. Hoke, CRM
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Waukegan, IL USA
Gordon E.J. Hoke, CRM
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