Hi Leigha,
Here are some pretty rigorous criteria for what makes a good capture operation, what are the best practices, and what are the typical challenges. The criteria and data come from benchmarking a lot of in-house and for-profit document scanning operations.
http://www.richardmedinadoculabs.com/1/post/2013/03/how-to-assess-your-capture-operation.html
Please let me know if you have any questions.
Rich Medina, [log in to unmask], 312-953-9983
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