Najib has provided some examples items for what I would call a service
level agreement. Not too sure that you can set the error rate until you
establish the base line.
for example retrieval requests you need to know how long it takes now to
retrieve records. what you have established the base you can set a goal for
the performance.
Look at all the activities your group performs, establish the baseline,
then establish performance goals that are realistic, make sure the staff
buys into the goals, establish a stretch performance goal. also are the
goals something that you and your staff have control over?
and like Gary suggests establish a survey that is completed by the groups
you serve.
On Wed, Nov 20, 2013 at 3:13 PM, Najib Fares <[log in to unmask]> wrote:
> Number of requests retrieved within X minutes or days successfully. Error
> rate 1% or less.
> Number of content items captured and indexed within X minutes or days
> successfully. Error rate 1% or less. X will be based on record type and
> priority.
> Number of shred service visits completed successfully on scheduled date of
> service by shred vendor. Billing accurate 100%.
>
--
Peter Kurilecz CRM CA IGP
[log in to unmask]
Dallas, Texas
Save our in-boxes! http://emailcharter.orghttp://twitter.com/RAINbytehttp://tech.groups.yahoo.com/group/RAINbyte/http://paper.li/RAINbyte/rainbytehttp://pinterest.com/pakurilecz/archives/http://pinterest.com/pakurilecz/records-management/http://www.linkedin.com/in/peterakurilecz
Information not relevant for my reply has been deleted to reduce the
electronic footprint and to save the sanity of digest subscribers
List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]