Pierre
We are slowly moving over, it generally goes well, though there are
pockets of resistance.
But the biggest example of shifting the printing - and hence the cost -
to the recipient is the Internet. When I was young (last century), my mum
used to get mail order catalogues mailed out to her from big department
stores (Australians will know when I mention David Jones, Myers etc). It
was all done at the cost of the merchant, not the customer. Nowdays, the
customer pays for an Internet connection, and pays for any printing done,
and the e-retailers laugh and laugh and laugh. But for most people the
Internet is the preferred method (well, my mum still prefers catalogues,
but she's OLD).
So there is a hint - sell it to the recipients as giving them a choice: if
to print, when to print, how to print.
One situation I'm addressing at the moment is where we have work
instructions and specifications printed at one office 150 km north of
Sydney, and sent by overnight vehicle via head office to work teams 50 km
south of Sydney. Several times a year bushfires, storms or vehicle
breakdowns mean these time critical documents do not arrive on time. We
are suggesting to the business units involved not that they 'go all
electronic' but that they investigate shifting the point of printing to
the recipient's end, either by printing direct from the northern office to
a printer in the southern office, or by lodging documents to be printed on
a shared network drive (they are too big to attach to emails, and faxing
impairs quality).
We'll wear them down (and then I won't cop the flack when a delivery goes
astray on one of my couier runs).
And all our thousands of engineering specifications, safety standards etc,
vital to our field staff and external contractors, are maintained and
published on an intranet. I do not believe the cost is higher that way,
especially if you take all costs into account, not just printing and
distribution..
Regards
Glenn
Glenn Sanders MRMA
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Australia
These views are mine alone. They may or may not be those of any
previous or present employers or clients. I don't know. If I'd asked
and they'd agreed, I would have signed it "Harry Peck and Co and
Glenn". Or whatever. But I haven't, so I didn't.
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