Brian,
There used to be an ISG via ARMA which was a little more crowded than just retail and it was known as the Consumer Services ISG. I attended that when I worked for a Commercial Real Estate company, but I believe the ISGs were not continued at some point or at least the annual meetings at conference weren't continued. The Consumer Services group meeting was fairly small, maybe 20 people the year I attended.
Anyway, I work for a retail corporation now and there are unique concerns and somewhat unique records situations in retail. Of some increasing issue is protection of personally identifiable information. Also, retail concerns may have a significant amount of transaction information daily which brings with it challenges. Mainframes are used more often for the transactional data and not just the financial data. Also there's usually a higher turnover rate with retail employees so there are challenges with good systems for HR data and record types. Litigation risks vary with the type of retail. Generally retail is considered far more lightly regulated than say Financial Services or Healthcare. For retailers who initiate national contracts for shred bins at their stores, they're faced with a maturing industry which is only now beginning to improve with relation to validating services and billing from what can be proved to be complete rather than from their schedule without validation. My own feeling is as much possible, setting retention periods related to processes, is most helpful to match up the retention for end paper records and related system data which often includes unique records itself.
Anyway, there's a little bit. A few times two other retail concerns in my area have met with vendors to give them a better feel for the distinct needs of retail, but we haven't done a regular industry focus group.
Feel free to e-mail me off this list at [log in to unmask] and we can talk about challenges and possibly a way to start a focus group to whatever degree there is interest.
Tom
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Ben Greene
Sent: Tuesday, December 01, 2009 8:03 AM
To: [log in to unmask]
Subject: Retail Industry Focus
Hello all,
I am new to the Retail Industry and I was wondering if there are any professional organizations, etc. that have records management regularly on their agenda (i.e. American Bankers Association for has a dedicated effort towards records management in the banking industry). I know about RILA, but haven’t been able to find any records management focus. Thanks.
Ben Greene, CRM, ermp
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