This is like everything else when you consider converting anything from it's
'native source form' to some other form, you don't convert EVERYTHING...

If you allow 'on demand' conversion of anything that meets the definition of
a record ONLY and you manage those in any format, all you need to be
concerned with is ensuring the conversion is one-for-one and fully accurate.  

I would think you'd be better served by managing the calls in this manner
than trying to manage them as audio files. You'd simply apply the existing
retention schedules to the calls post conversion based on their content and
then be allowed to eliminate the audio files once this is completed.

You don't keep EVERY e-mail or piece of written correspondence, why would
you keep all phone calls if they aren't records any longer than they have a
value?

Larry
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