Hi Deb,
I think before anyone can give you any kind of precise direction, we'd need a little more information.
What is your relationship to the "customer"? Are you a consultant? Why is this on your to-do list?
Is this a policy/procedure exercise, or to develop requirements and specs for a piece of software?
What problem(s) is the customer trying to solve re: email? Develop a retention/disposition policy? Implement an archive to facilitate search, preservation and collection in response to investigation/litigation? Implement sensitive content filters to catch private/confidential info leaks to comply with a law/reg such as HITECH or PCI rules?
Also, knowing what email platform(s) are in use would be helpful.
Regards,
Julie
Julie J. Colgan, CRM
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Columbia, SC
**All comments are my own and are not on behalf of any entity with which I may associate**
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On Aug 22, 2012, at 10:26 AM, "Martin, Deborah L" <[log in to unmask]> wrote:
> I've just been asked to write up an email management requirements document for a customer, and I don't know where to start. So I would greatly appreciate any suggestions, references, plans, etc that anyone can pass on to me.
>
> Deb Martin
> Lockheed Martin
> 825 Jadwin, Room 454
> Richland, WA 99352
> 509-376-3771
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