try this link for the Handbook http://bit.ly/1vFxaH4 and if that doesn't work go here http://www.icrm.org/exam-preparation-resources/ On Mon, Nov 24, 2014 at 9:03 AM, Nick De Laurentis, CRM < [log in to unmask]> wrote: > . If you haven't already done so, please download > the ICRM Handbook found here: http://www.icrm.org/wp- > content/uploads/2014/07/ICRM_Handbook_2014-07-16_17th_Ed- > Final.pdf > -- Peter Kurilecz CRM CA IGP [log in to unmask] Dallas, Texas Save our in-boxes! http://emailcharter.org http://twitter.com/RAINbyte http://tech.groups.yahoo.com/group/RAINbyte/ http://paper.li/RAINbyte/rainbyte https://groups.google.com/d/forum/archives-in-the-news http://pinterest.com/pakurilecz/archives/ http://pinterest.com/pakurilecz/records-management/ http://www.linkedin.com/in/peterakurilecz #*CantbeworsethanPeterk* <https://twitter.com/hashtag/CantbeworsethanPeterk?src=hash> Information not relevant for my reply has been deleted to reduce the electronic footprint and to save the sanity of digest subscribers List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message. mailto:[log in to unmask]