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Subject:
Web Content
From:
TK <[log in to unmask]>
Reply To:
Records Management Program <[log in to unmask]>
Date:
Sun, 30 Apr 2006 19:00:47 -0600
Content-Type:
text/plain
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text/plain (16 lines) 
Good Weekend to All!

I am trying to understand to what depth companies (particularly in sales and
service environs) capture the customer web experience?  In other words, do
you capture snapshots of what was customer facing during a certain time, or
do you capture the whole shopping experience for each customer? 

Thank you in advance for your assistance.

TK Train, CRM, MIT, ECMP
Train Consulting
720-560-0001

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