Gerald said: "I think many customers know that their vendors are inept
but they are too
lazy to do anything about it"
Sorry Gerald but I can't agree with you on this one. I would suggest that
most vendors who store tapes for their customers also store their paper
records as well. Switching from one vendor to another is no great feat
and involves a fair amount of work. I know because we recently did this.
I take exception to the fact that you believe that RIMS's are lazy. My
day is packed with providing core services for this organization and I am
very busy. I have staff, but I know of other organizations where the
Records Manager is the sole records person on staff.
Like Hugh, I would like to see vendors taking financial responsibility for
lost information or tapes. Of course, this will mean increased costs to
the customer (you and me). Are we as the customer willing to pay extra
fees for this protection? That is the question. Personally, I would like
to see that money spent by the vendor on a better tracking or recovery
system. Some of the vendors are just so large that once that item is
lost, chances are it will never be recovered.
John Annunziello
Manager, Records and Information
Toronto and Region Conservation Authority
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"Information is a corporate, strategic asset that needs to be managed"
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