I believe Interwoven's technical support has been good, plus our sales
person is wonderful.  We use FileSite (the document management system).

We're working on our retention policy/schedule right now (unrelated to
Interwoven).  Then we'll be implementing Interwoven two items:
client.matter intake and matter-centric FileSite.   We've seen a great
demo of their conflicts module, but I haven't seen the records module -
I will be examining those products as possible next projects.
We are using the Elite records module at this time - I think some
smaller firms use the records module from their Accounting system.  I
think some offsite vendors also have something that can be used,
although I've not examined the pros and cons.
Our firm has @85 attorneys, so we're considered a mid-sized.
Hope that helps.




Juanita Phillips
Records Manager
MUCH SHELIST
Much Shelist Denenberg Ament & Rubenstein, P.C.
191 N. Wacker Drive, Suite 1800
Chicago, IL 60606
Direct Dial 312-521-2180
Fax Number 312-521-2280
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-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Stephen Cohen
Sent: Wednesday, September 05, 2007 9:10 PM
To: [log in to unmask]
Subject: Re: [RM] Interwoven Records Management Software

On 9/5/07, Laura Steinberg <[log in to unmask]> wrote:
>
> "... does anyone have any thoughts good or bad about the Interwoven
> Records Management software?" Joe (Joseph Adamkiewicz)
>
> Is RM software something only the big firms get?  Is there anyone out
> there in the small to medium size range (10 to 50 lawyers) firm that
has a
> RM package in place and really likes it?
>

From my own research on this question, it seems that it is rare for
small
firms to acquire a robust system like Interwoven's or something similar.
What I found is that it was almost exclusively a cost/ROI issue. I even
saw
a national financial services firm back away from getting a DM (even
though
they really needed it and knew they needed it) simply because of the
price
tag. And from looking at how they furnished their office spaces, they
certainly had the money to get it. I suppose its the cost and corporate
priorities.

As for Interwoven, I've read and heard (from corporate attorneys)
positive
reviews, but I have not been hands on with it.

-- 
Stephen Cohen, MLIS
Records Manager & Archivist
203-376-5535
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