Hello Everyone!!
We are in the process of reviewing our document imaging program in order to benchmark our service and production levels. One problem I am experiencing involves the high rate of data entry errors. Although I know there is software available that automates the data entry process (which we are looking into at this time), I am interested in any information others could share regarding a productivity matrix or formula. Essentially I am looking for the scanning volume vs. error ratios, what percentage is and is not acceptable. For example, if __ # of images are scanned then __ to __ # of data entry errors are acceptable and __ to __ # of data entry errors are unacceptable. Does this information exist?
Thank you in advance for your assistance.
Jennifer Snyder
Chief Deputy City Clerk
City of North Las Vegas
702/633-1036
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