I thank everyone for their responses.

Many of you have referred me to the ARMA Core Competencies document.  I had
already reviewed it prior to posting my inquiry to the list.  I have a good
idea of the skill set I'm looking for.  What I am struggling with is how to
identify those qualities through an interview process.

My first assistant was a hard worker and good in the position. She was
lukewarm in the interview, but did well once in the position.  She left for
personal reasons (relocation).

My second assistant gave a very good interview and had glowing references,
but was not able to adequately fulfill the requirements of the position.  I
spent a great deal of effort trying to bring her skills up to a standard
that was acceptable, but have to admit that I was unable to accomplish this,
and it was good fortune for me that she voluntarily resigned (stating
personal reasons).

As with any organization, we expect that candidates should have an
understanding of what our organization is/does, and that they should have
basic office skills necessary to modern office positions.  Comprehension of
basic filing practices is a bonus, but these skills can be taught.
Attention to detail and an ability to understand and take direction is a
personal quality that is singularly difficult to teach and it is on this
point hat I am having difficulty in developing interview
questions/activities.

I'm not sure I'll ask if they like to iron - not a favourite activity of
mine  ;-)

Sandra

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