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Subject:
Re: Am I being to picky w/this [potential] vendor?
From:
"J. Michael Pemberton" <[log in to unmask]>
Reply To:
J. Michael Pemberton
Date:
Tue, 13 May 2008 20:04:04 -0400
Content-Type:
text/plain
Parts/Attachments:
text/plain (49 lines) 
One way to address this is procedural. There are some RIM consultants who focus on IT and know the technologies and the vendors' products. If I were in such a situation, I'd hire one of them to help us find the best answer--not a vendor rep.--to our need. Many vendors--lots of exceptions--know only what they are told in sales school, and the tech reps are IT focused, not records savy.

Mike

-----Original Message-----
>From: Bruce White <[log in to unmask]>
>Sent: May 13, 2008 4:59 PM
>To: [log in to unmask]
>Subject: Re: [RM] Am I being to picky w/this [potential] vendor?
>
>On 5/13/08, Earl Johnson, Jr. <[log in to unmask]> wrote:
>> While this is not necessarily a deal breaker for me, the other consideration is if
>> the vendor doesn't listen to us, isn't prepared, and communicates poorly at this
>> early stage, would that be symbolic of future listening, preparation, and
>> communications issues or problems we might expect should we decide to use
>> their services?  Or, am I just being too picky?
>No, in my humble opinion.  If the vendor isn't going to listen to you
>now that is a good indication that they probably won't listen to you
>if you purchase their services.  I'd show them the door, say "Thank
>You" and move on.
>
>-- 
>Bruce L. White, MBA, CRM, PMP
>Houston, TX
>e-mail: [log in to unmask]
>
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J. Michael Pemberton, Ph.D., CRM, FAI
Professor
School of Information Sciences
The University of Tennessee
451 Communications Bldg.
1345 Circle Park Drive
Knoxville, TN 37996-0341
865-974-6509
Cell: 865-919-5878
Fax: 865-974-4967
E-mail: [log in to unmask]

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