In a recent position I held, we implemented email management first and we provided a tool that as soon as you hit the "sent" button, an archival screen would appear with the Subject of the email automatically populated with the subject line from that email.  It would prompt the end user to choose a location in their folder structure to file that email into it.  If the email's subject did not have a matching folder, then the user was encouraged to contact Records so we could create a new folder for them.
 
I would like to see color-coding enabled on the electronic folder structure.  Visually, it would be helpful.  Also, I would use an auto-classification tool that would scroll through the Sent message and match the email to the right subject-content driven folder.  Then, all the end user (whether Casual or Super) would have to do is approve the cataloging.

Mimi Dionne, CA, CDIA+, CRM, PMP
281.386.9698
Blog: http://rimnant.blogspot.com
Email: [log in to unmask]

--- On Tue, 8/5/08, Sharon Burnett <[log in to unmask]> wrote:

From: Sharon Burnett <[log in to unmask]>
Subject: Re: [RM] If Records Managers Turned into Software Developers
To: [log in to unmask]
Date: Tuesday, August 5, 2008, 2:52 PM

If you really wanted to do this, you'd develop a concise problem statement
& an associated business requirements document. Remember the problem is to
design an email client from scratch. 
 
That said, Jesse brings up a great point about the AIIM email certificate
program - there's a lot of functionality built into our current emails
clients that we may or may not use. Becoming aware of the "hidden"
tools within Outlook or Notes or whatever is a great start.
 
If I wanted to design from scratch, I would want a tool that indexes email for
archiving as it is sent or received. It would be super to have your search tools
built in and the ability to de-dup without a third party product. Intelligence
and the ability to build taxonomies without intervention would be useful as
well. Applying legal holds and notification along with retention schedules is
another requirement. 
Hmmm....long list maybe but you'd think there's enough innovation left
in the world to do this. I mean gee Dyson redesigned the vacuum cleaner.
 
Rock on!
Sharon
Sharon Burnett 
[log in to unmask] Washington USA "If it ain't broke, take it apart
and see why. If it is broke, take it apartand see why."
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