Not sure about cost of mis-filed records but there are statistics on labor costs for finding information.  IDC has done a number of these studies.  Mis-filed records could be construed as information not found. 
Susan Fitch Brown
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>>> Peter Kurilecz <[log in to unmask]> 10/1/2008 1:01 PM >>>
On Wed, Oct 1, 2008 at 12:45 PM, Colgan, Julie J.
<[log in to unmask]>wrote:

> Why not do a microcosm study, then extend it (assumptions duly noted) as a
> way to get buy in for a full scale study?
> I've taken that approach n the past with success.
>

i agree with Julie you can do the same study at a departmental or unit level
rather than organization wide. You just need to make sure that your sample
size is  sufficiently large

folks should also be aware of this publication from the ARMA bookstore

http://www.arma.org/bookstore/productdetail.cfm?ProductID=1020 

-- 
Peter Kurilecz CRM CA
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Richmond, Va

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