Ben, If you didn't catch this article in a recent RAIN posting, it would be worth reading in answer to your question: http://www.law.com/jsp/legaltechnology/pubArticleLT.jsp?id=1202424535933 Mary Hilliard, CRM List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message. mailto:[log in to unmask]