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Subject:
From:
Carolyn Denton <[log in to unmask]>
Reply To:
Records Management Program <[log in to unmask]>
Date:
Wed, 25 Feb 2009 11:34:14 -0500
Content-Type:
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Can you guys be more specific? What are the "issues" that you seem so
concerned about? I'm new to your list so I don't know the history of
which you speak. Carolyn

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of John Phillips
Sent: Tuesday, February 24, 2009 4:11 PM
To: [log in to unmask]
Subject: Re: RAINdrip: File System Management Headed for Trouble

Maybe this is a situation where these "issues" should be documented in a
letter from the ARMA President and/or Executive Director and sent to the
group's leadership requesting resolution of these issues. If there are
no
consequences for simplistic self-serving behavior, what is their
motivation
for change? Professional altruism? 

Once these issues are documented, and especially if the
misrepresentation
issues are not resolved in a few months, another letter would document
on-going concerns and then -- that letter could be posted on a Web site
and
brought out in meetings to embarrass the organization into a better
working
relationship. Imagine if in a sales meeting an IT systems vendor makes
some
claims and an attending records manager brings out evidence of their
knowingly misrepresenting concurrence on issues. This could be done as
simply a matter of professional "debate" but the "debate" should be
documented and - recorded! And then maybe a few extremely difficult
e-discovery experiences in this space could be documented to support the
point.

At an ARMA conference years ago, the conference speaker presenting the
subject of "Professional Change" sat in a chair on stage and said that
it
was comfortable, and he was going to continue to sit there - until it
became
uncomfortable (which was his point regarding change in general). Until
there
are consequences for their actions, and they become uncomfortable, this
group will probably not - change.

John

****************************
John Phillips
Information Technology Decisions
www.infotechdecisions.com
865-966-9413

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf
Of Allen, Doug
Sent: Tuesday, February 24, 2009 1:17 PM
To: [log in to unmask]
Subject: Re: RAINdrip: File System Management Headed for Trouble

I applaud those who have engaged with that particular vendor group.
However, what I have seen on repeated occasions, is that whenever those
of us in the RIM field engage with them....they have tended to ignore
our objections to their direction, and have then produced documentation
where they claim to have collaborated with us.  Those instances
typically followed a host of long-lasting phone conferences that
confirmed that this particular group wasn't all that interested in
listening.

Engaging with another group requires open ears of both parties.  The
ears of that other group have not yet proven to be open.  Having a
dialogue with a group that will not listen is something for which I am
not personally well equipped, and do not believe represents a sound
investment of time.  It certainly is not something that my employer
would agree to support for any extended period of time.

There are many, many things that we in our profession can do, could do,
should do.... My personal preference is to focus on those things that
are forward-looking, that allow me and allow us to make forward
progress.  As an individual, I am not apt to invest too much time in
firefighting, to the detriment of those positive pursuits that can yield
results.

I appreciate your perspective, but do and will disagree.  Again, please
note that I'm speaking here only for myself.

Doug Allen, CRM, CDIA+
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