John,
You have certainly identified a major concern I have when using these kinds of systems to conduct business. When I was working with a state organization in a past life I recommended we prohibit the use of IM for the reasons you have identified. What a nightmare to manage.
Linda Buss, MA, CRM
----- Original Message -----
From: "John Annunziello" [log in to unmask]
I kinda wonder why a state would start to use social networking systems
without any regard to the management of these records?
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