Quoting Stephen Cohen <[log in to unmask]>:
>
> I have a second question. (While it may sound simplistic, I would like to
> hear initial thoughts from fellow colleagues.): Is records management a
> process or a service? Or is it more one than the other?
>
> Is the accounting department a process or a service? Both I think
> but the process can be invisible in large part to the party receiving
> the service. dick King, University of AZ.
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